I feel I have to preface this with saying I've worked in retail/customer service and I'm not easily angered because I understand things happen. That being said, i have had so many issues since the beginning with Belden. First, there was super unclear information about...Read more
I am completely DISGUSTED with Belden Jewelers. About a year ago, I got a ring from my boyfriend for my birthday in August of 2015. It's absolutley beautiful and hands down a stunning sterling silver 1/6 karat ring. He paid around $400 for it, so obviously it wasn't...Read more
worst customer service department I have ever dealt with......not only did they outright lie to us, they also refused to give us the name or phone number of their manager/supervisor or to have them call us back to discuss our problem. Every person we talked to in...Read more
Belden Jewelers - Trying to make a payment
im trying to pay my bill is not goinh througth
Bought my wife an engagement ring. She has worn it for less than 2 years and a diamond has fallen out 6 times!!! We called and wanted to talk to someone and the woman was so rude. I do not get angry and rude easy but this woman flipped my switch and she got back more than she was expecting.
Ordered matching rings for our 25th Anniversary. The rings came in and they were 2 different metals staff tried to cover up the fact that Belden screwed up our order. We were never offered any discounts for our trouble. Cashiers dont know how to ring up orders. I won't shop here in the future!
Belden Jewelers Repair Review
Hi my name is Maria very upset they promise me a date for my name plates and still they not ready spend almost 2000 which I already pay and still don't have my things after this situation I won't shop there again if any questions my number is 4016171614
I purchased a necklace for a friend during the holidays, the cashier said if I signed up for the rewards card I would get a discount off my purchase I asked if it was a line of credit and he told me no. A month later my "rewards" card came and I thought nothing of it...Read more
I brought in my grandmother's wedding ring (it's over 90 years old, she passed away, so this is all I have left from her) on July 18 to the store in the Rockingham Mall in Salem, NH. The ring needed a stone replaced and prongs redone. The ring was due back on August...Read more
I brought my mothers ring in to be repaired. I asked them to clean and check it before telling them it needed to be repaired, to see if they would see the problem. They didnt. They said I was all set, everything looked good. I asked why I had destroyed my favorite...Read more
My Boyfriend purchased a beautiful birthstone/diamond ring for my Birthday. We were asked if we wanted it sized and it would take 2 weeks. 20 days later, on the "Promise Date" I went in to get my ring. I was told, 'no sorry, hasn't come in". I said, "my slip states...Read more
I didn't like
- Bad customer service
- Promise date a lie
- Rude manager
This place is ridiculous. I went in to get something fixed. I was told if i signed up for a rewards it would be free. I specifically asked if this meant a credit card. The women assured me it was not. All i left was my name. She asked me for my social and i said how is...Read more
I took in my Mother-in-law's mother ring to have two stones added to it as a Christmas Gift. I was told it would be back by December 22nd. The lady helping me at the store wrote down very specific instructions for the jeweler on where these stones should be placed on...Read more
ON MAY 3, 2015 I WENT IN TO THE STORE SPOKE TO A MR. JEAN GILOT I WANTED TO ADD AN ATTACHMENT TO MY WEDDING RINGS I BOUGHT THE ATTACHMENT IT COST ME 1299.00 AS OF TODAY I STILL DONT HAVE MY RING I DONT HAVE THE ATTACHMENT OR MY RING AND I HAVE BEEN PAYING THE BELDEN...Read more
I didn't like
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